1. Provide comprehensive administrative support to the General Manager, including coordinating marketing efforts (events, corporate projects, sponsorships, social media, and advertising), managing office and property maintenance (record-keeping, supplier liaison, and various contractors), and assisting with staff meetings, training, activities, and office decorations. 

2. Provide friendly and efficient customer service by greeting and assisting visitors, managing the switchboard and incoming calls, sorting and distributing mail and deliveries, dispensing cheques, and maintaining front office service standards. 

3. Procure and manage office inventory including water, tea, sanitation, and stationery supplies. 

4. Promote NAGICO’s products and services through upselling, cross-selling, and prospecting, provide coverage advice, manage document scanning and filing, and assist with renewal notices and retention efforts by contacting clients and monitoring renewals. 

5. Assist in the collection of accounts receivable efforts guided by the accounts department as deemed necessary from time to time. 

6. Assists clients with completion of Claims forms ensuring all necessary details are captured, and relevant documents retrieved from clients and passed on to the Claims & Customer Service Administrator.

7. Participate in projects, tasks, and business initiatives, perform additional duties as requested by management, and assist in other departmental and organizational activities as needed.