A Customer Service Intern is responsible for serving customers by providing them with service and product information; helping in resolving product and service problems; providing a range of sales, underwriting (limited to simple risks) and administrative services to support the achievement of the Front Office Department outcomes in a timely, reliable, and efficient manner.

• Provides high-quality customer service that is accurate, polite, and competent to prospects and customers;
• Educates prospects and customers to create greater demand for insurance and enables them to get more from the products and services offered;
• Keeps track of customer interactions and transactions including compliments, complaints and action taken. Follows up as needed and/or as instructed;
• Ensures that all client transactions are done in a correct and timely matter
• Informs Team leader Front Office on all customer complaints and refers unsolved issues;
• Maintains a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Works closely with other Customer Service Representatives and Claims;
• Develop and contribute a productive customer relation.
• Display a positive and proactive attitude
• Welcome them in a cordial and friendly manner
• Ensuring that they obtain optimal service
• Provide them with accurate information about our products and ensure that their needs are met
• Supply customer with quotation when requested
• Assist with mutations on the policies

• As a Customer Service Intern, you will fully cooperate as an employee after a related starter training course

Requirements:

• Minimum MBO Study;
• Must work well under pressure;
• Accuracy and attention to detail;
• Analytical and problem-solving skills;
• Be able to juggle many projects simultaneously
• Must have good interpersonal and communication skills (orally and written);
• Must also have an excellent sense of priorities;
• Must be a team player and can work harmoniously with others;
• Being attentive and patient;
• Able to speak and write Papiamentu, English and Dutch fluently; multi-lingual (Spanish) is a plus;
• Assignment management;
• Being professional and diplomatic;
• Must have excellent telephone ethics;
• Must be knowledgeable in Microsoft Application (Word, Excel, and Outlook).