Job Summary:

We are an insurance company with a robust Microsoft computer system that supports our day-to-day operations. As an entry-level IT Help Desk Support Staff, you will play a critical role in ensuring the smooth functioning of our IT infrastructure, assisting employees with technical issues, and contributing to the overall productivity of the company. This is an excellent opportunity for individuals seeking to kickstart their careers in the IT industry and gain practical experience in a professional setting.

Key duties & Responsibilities:

• Provide technical support: Respond to employee requests for technical assistance related to computer systems, software, hardware, and network issues.
• Troubleshoot and resolve issues: Diagnose and fix basic technical problems, escalating complex issues when necessary.
• Maintain hardware and software: Assist with installation, configuration, and upkeep of computer hardware, software, and operating systems (primarily Microsoft-based).
• User account management: Create, modify, and disable user accounts, assist with password resets, access requests, and permissions.
• Conduct software updates and patches: Assist in deploying updates, patches, and system upgrades.
• Provide training and guidance: Conduct basic training sessions and create user-friendly documentation.
• Inventory management: Help organize hardware and software assets.
• Monitor and report: Report system performance and security anomalies.
• Maintain documentation: Document procedures and resolutions.
• Collaborate with the IT team: Work closely with other IT team members.

Qualifications:

• A bachelor’s degree in computer science, information technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer systems, hardware, software, and Microsoft Windows and Office Suite.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Customer-centric mindset with exceptional service and support abilities.
• Strong organizational and multitasking skills.
• Collaborative, adaptable, and quick learner.
• Attention to detail, high ethical standards, and professionalism.

Join our team and kick-start your IT career!

Interested persons should forward their CV, including original diplomas & certificates, references and recommendation letters (all in English) to: 

HR Department via email: careers-tnt@nagico.com